Here are the conditions of our return policy:

If you are not 100% satisfied with your order, we will gladly accept returns and credit your charge card, minus shipping and handling costs.  You must notify us within 10 days of purchase. All products must be returned in the original packaging. (This includes all tags and item containers). There will be a minimum 15% restocking fee. We will not accept returns on items that have been washed, used, worn or missing tags.

Close-out items are considered final purchases and may not be returned.

Product Damaged in Transit
It is our policy to ensure all items shipped are packed according to "Best Business Practices", and leave our facility in good condition, free of any damage, other than unknown manufacturers defects. Once a package leaves our facility, UPS assumes responsibility for delivering the package free of damage. If an item is damaged in transit, we will file a claim with UPS. Once UPS resolves a claim,  we will provide a substitute product of equal value to the customer. If the item is urgently needed, the customer also has the choice of purchasing an additional item. Once the claim is resolved with UPS, the customer will be refunded the amount of the purchase.

McFarlane Products
We will NOT accept returns for McFarlane products unless the figure itself is damaged.  We will take every precaution to ensure the clamshell is in good condition when boxed and shipped. We will not assume responsibility if the clamshell is damaged in transit to the customer address.
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Two simple steps to return your product:

1) Email us for a Return Authorization number. For your protection, packages shipped to us without a Return Authorization number will not be accepted, and immediately returned to the sender.

2) Write the Return Authorization number on the outside of the package. Unless previously approved by us, all return postage is the responsibility of the sender.

Please send all return items to 2500 E. Miraloma Way, Anaheim, CA 92806. Attn: "Retail Return" plus Return Authorization Number.

All returns without a Return Authorization Number on the package will be refused.  No Exceptions.

Customized Jerseys as well as previously used products may not be returned.  All returns are subject to inspection by us.